Warranty & Returns
Prima USA Travel Inc (the designer and maker of American Green Travel, AMKA, Puíche, Vino Via, Argo Sport, and American Sport Plus) stands by our products. Every suitcase and luggage piece has been put through a thorough inspection. Yet, we recognize perfection isn’t always attainable and we’re committed to making good on our promise of providing quality luggage and customer service when it comes to manufacturing defects.
This is why we provide warranty that covers manufacturing defects, even after the return window at the store you purchased from has closed.
American Green Travel luggage: ten years*
American Green Travel accessory: one year*
Puíche : ten years*
AMKA: one year*
American Sport Plus: one year*
ArgoSport: one year*
*All warranty is limited to manufacturing defects and begins on the date of purchase.
However, we don’t provide warranty or replacement (whether in parts or as a whole) for damages caused by wear and tear.
The claim process begins at the bottom of this page. You'll need to have your unique warranty number before you begin.
To get the warranty number, please click here to register your purchase and activate your warranty.
Vendors, please read this blog post to learn more about Prima's warranty.
What does manufacturing defect mean?
A manufacturing (or product) defect typically includes construction, material, and design of the item. The best way to determine if a product you’ve purchased has manufacturing defect(s) is by checking it as soon as you’ve received it. Please be aware of the return policy of the store you purchased the item from.
Examples of manufacturing defects are improperly attached wheels, broken zippers, improperly attached telescopic handle, loose stitches, and devices (like our luggage scale) failing to turn on.
In general, if a product breaks down even before it's used, or after two or three short travels or one long-distance travels, it would most likely be a manufacturer defect. However, all the claims, whether it’s returns or warranty, are reviewed manually and on a case-by-case basis.
A sign above the conveyor belt at Los Angeles International Airport (LAX).
Think of it this way: issues such as ill-fitting wheels, loosely-stitched zippers, or strap buckle that breaks with the slightest touch, may fall under the manufacturer defect category; issues such as broken or detached or broken wheels, scuffs or stains on the exterior, broken zippers, and puncture marks on the shell or inner lining are damages most likely caused by the carrier's negligence and or improper customer handling.
If your luggage has worked perfectly fine but comes out broken on the conveyor belt at the airport, you'll need to contact their airline to open a claim. The same goes to cruises and buses.
How do I begin the returns process to Prima USA Travel Inc?
To start the claim, you’ll need to request a return label by submitting the order number, legible scan or photo of the purchase receipt, and clear photos of the defect(s).
Read Prima USA Travel Inc's returns policy and then fill out the form at the bottom of the page to begin.
Prima USA Travel Inc's Return Policy
Do not ship the item back to us before submitting the return form below and receiving a return request approval from us.
We provide a limited manufacturer's defect warranty on these brands: American Green Travel (ten years for luggage, one year for accessory), Puíche (one year), AMKA (one year), American Sport Plus (one year), ArgoSport (one year). This covers defects or damaged products upon purchase. We will replace or repair the defective items with the same or similar quality item at our discretion based upon availability.
Please be aware of the return policy of the store you purchased the item from and only use the form at the bottom of the page when the store's return window has closed.
Unless otherwise agreed upon, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. We do not guarantee that we will receive your returned item. We advise using a trackable shipping service or purchasing shipping insurance.
Once your return is received and inspected, we will notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within five business days. Please be aware that credit card refund transaction may take up to ten business days to complete and this depends on your bank and credit card vendor.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us. Upon approval, we will notify you of the proper exchange procedure.
If upon inspection, the claim is rejected on the grounds that the item has evidence of use, we’ll close the claim. If you wish to get the item back, we can send the item back to you, free of charge.
Currently, we can only receive items from and resend them to an address in the 48 contiguous US states.
Do not ship the item back to us before submitting the return form below and receiving a confirmation from us. Once your return request is approved, please ship the product(s) to:
Prima USA Travel Inc.
Attn: Returns Department
2557 Yates Ave.
Commerce, CA 90040